Refund Policy
The International African Review of Multidisciplinary Sciences (IARMS) is committed to providing high-quality services and ensuring customer satisfaction. If you are not satisfied with our services or if there is an issue regarding the fees paid, please review our refund policy outlined below.
1. Scope
This refund policy applies to fees associated with subscriptions, publication charges, and any other paid services provided by IARMS. It does not cover free content or promotional offers.
2. Eligibility for Refunds
- Refund requests must be submitted in writing within 30 days of the transaction date.
- Refunds will only be considered if the service has not been rendered as described or if there was an error in processing the fee.
- Fees that cover administrative or processing costs are non-refundable unless an error on our part is demonstrated.
3. Refund Procedure
- To request a refund, please contact our support team at support@iarms.org with your transaction details and a brief explanation of your request.
- Our team will review your request and respond within 10 business days.
- If approved, the refund will be processed using the same payment method used for the original transaction. Please allow an additional 7-10 business days for the funds to be returned to your account.
4. Non-Refundable Items
- Manuscript processing fees, peer-review management fees, and publication charges are non-refundable once the manuscript has entered the review stage.
- Subscription fees for digital content are non-refundable once the subscription period has commenced.
- Administrative fees incurred during the processing of your request are non-refundable unless an error on our part is confirmed.
5. Amendments
IARMS reserves the right to amend this refund policy at any time. Any changes will be updated on our website and will apply to transactions made after the revised policy is published.
6. Contact Information
If you have any questions regarding this refund policy, please contact us at support@iarms.org.
